123 Mortgages

The Financial Services Authority regulates the mortgage industry – authorised mortgage brokers are listed on their register. To check whether your mortgage advisor is registered, simply type in the name of their firm, or reference number, at http://www.fsa.gov.uk/register/

It’s essential that your mortgage broker is registered. If you act on advice given by an unauthorised firm or individual, you won’t have access to compensation from the Financial Ombudsman service if the information proves incorrect.

If you have a complaint about a registered mortgage broker, you should first attempt to resolve the matter with the firm. If that fails, contact the Financial Ombudsman Service at:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Tel 0845 080 1800

www.financial-ombudsman.org.uk

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